kudos8 Privacy Policy

1. Who We Are and How to Contact Us

kudos8 ("we," "us," or "our") operates the online gaming platform accessible at kudos8.app, providing sports betting, live casino, slots, bingo, and related gaming services to players in the Philippines. kudos8 is the data controller responsible for the personal information collected through the Platform.

We have appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our DPO at:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Name]
• Response time: Within five (5) business days

2. Information We Collect

kudos8 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
• Identity verification documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), selfie photographs, and proof of address documents submitted during KYC verification.
• Financial information: GCash mobile number, PayMaya account details, bank account information (BPI, BDO, Metrobank), and payment card details (processed securely by our PCI-DSS compliant payment partners).
• Communications: Messages, emails, and live chat transcripts exchanged with our customer support team.
• Responsible gaming information: Deposit limits, self-exclusion requests, and cool-off period preferences you set through your account dashboard.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the Platform.
• Location data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from within the Philippines.
• Cookies and similar technologies: As described in Section 6 of this Policy.

2.3 Information from Third Parties

• Identity verification providers: Results of identity and age verification checks conducted by our third-party KYC partners.
• Payment processors: Transaction confirmation data from GCash, PayMaya, and banking partners.
• Fraud prevention services: Risk scores and fraud indicators from our anti-fraud and anti-money laundering service providers.
• PAGCOR and regulatory bodies: Information shared with us in connection with our regulatory obligations.

3. How We Use Your Information

kudos8 uses the personal information we collect for the following purposes:

Purpose	Description
Account Management	Creating and managing your kudos8 account, processing your kudos8 login, and maintaining your account preferences.
Identity Verification	Verifying your identity, age (21+), and eligibility to use the Platform in compliance with PAGCOR regulations and Philippine law.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
Regulatory Compliance	Fulfilling our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act of 2012.
Responsible Gaming	Monitoring gaming activity to identify problem gambling indicators and enforcing deposit limits, cool-off periods, and self-exclusions.
Customer Support	Responding to your inquiries, resolving disputes, and providing technical assistance.
Security and Fraud Prevention	Detecting, investigating, and preventing fraudulent transactions, cheating, and other prohibited activities.
Platform Improvement	Analyzing usage patterns to improve the Platform's features, performance, and user experience.
Marketing Communications	Sending you promotional offers, bonuses, and updates about kudos8 — only where you have given your consent and subject to your communication preferences.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, kudos8 processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws and regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by updating your communication preferences or contacting [email protected].

5. Sharing Your Information

kudos8 does not sell or rent your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and identity verification providers: To verify your identity and age in compliance with PAGCOR requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and card payment networks, to process your deposits and withdrawals securely.
• Anti-fraud and AML service providers: To detect and prevent money laundering, fraud, and other financial crimes as required by the Anti-Money Laundering Council (AMLC).
• Game content providers: Licensed game studios and live casino operators who supply games available on the kudos8 Platform, to the extent necessary for game operation and dispute resolution.
• IT infrastructure and cloud service providers: Hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the AMLC, the National Privacy Commission, and other government bodies where disclosure is required by law, court order, or regulatory direction.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of kudos8 are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by kudos8.

6. Cookies and Tracking Technologies

kudos8 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content about kudos8 offers. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the Platform, including your ability to complete kudos8 login.

7. Data Retention

kudos8 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account data and KYC documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years in compliance with AMLC record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your account and for three (3) years following account closure.
• Self-exclusion records: Retained permanently to prevent re-registration during a self-exclusion period and to maintain responsible gaming records.

When personal data is no longer required, kudos8 will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

kudos8 implements appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Multi-factor authentication for account access and administrative systems.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• 24/7 security monitoring and intrusion detection systems.
• Regular staff training on data protection and information security best practices.

While kudos8 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your kudos8 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by kudos8:

• Right to be informed: The right to know how your personal data is being collected, processed, and used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data kudos8 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within five (5) business days. We may need to verify your identity before processing your request.

10. Children's Privacy

The kudos8 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. kudos8 does not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

kudos8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify you by posting the updated Policy on this page with a revised effective date and, where appropriate, by sending you a notification via email or in-platform message. Your continued use of the kudos8 Platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how kudos8 protects your personal information.

12. Complaints and Regulatory Authority

If you have a concern about how kudos8 handles your personal data and are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• Website: privacy.gov.ph
• Address: 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila

We always encourage players to contact us first at [email protected] so we can resolve any concerns directly and promptly.